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Show Notes
In this episode of Manners and Other Matters, Louise Percy explores the fascinating differences in communication and etiquette across the generations and addresses the evolving standards around workplace professionalism, RSVPs, punctuality, social courtesies, and what constitutes politeness in the modern era.
Whether it’s a blunt email or a missed invitation reply, understanding these shifting norms is key to bridging the etiquette divide. Louise welcomes her school friend and renowned HR executive, Hacy Tobias, to the podcast. Together, they discuss the evolving landscape of workplace communication across generations. With warmth, wisdom and wit, they talk about the nuances of professional presence, effective feedback, and the often-overlooked significance of punctuality, RSVPs and non-verbal cues. Whether you’re managing teams, mentoring emerging professionals or navigating your own career path, this conversation is rich with insight and practical guidance.
Guest: Hacy Tobias, Strategic People & Cultural Executive
Topics Covered:
- How different generations communicate at work and why it matters
- Why tone and non-verbal cues are essential in professional presence
- The value of punctuality, RSVP etiquette, and keeping commitments
- Giving and receiving feedback (yes—even when it’s wrapped in sandpaper)
- The underestimated importance of listening and asking questions
- Cross-cultural considerations in communication and mentoring
- The power of radical honesty and fostering mutual respect
- Real-life insights from decades of global HR leadership
Mentioned Resources:
- Blink by Malcolm Gladwell
- Powerful by Patty McCord
- The Feedback Sandwich technique
- Cross-cultural training across Asia-Pacific
Connect with Louise:
🔗 @ThePercyInstitute
💬 Join The Elegance Club on Facebook
Connect with Hacy:
https://www.linkedin.com/in/hacy-tobias/
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