Episode 44: The Language of Leadership: Business Etiquette Through Communication with David Price

Listen On

Show Notes

In today’s fast-moving business world, professionalism isn’t only measured by what you do—it’s revealed in how you communicate.

Whether we’re emailing a colleague, chairing a meeting, or speaking in passing with a client, our words and tone speak volumes about our respect, our clarity, and our sense of decorum. In this episode of Manners and Other Matters, I speak with a seasoned business communication coach and meeting specialist, David Julian Price, to explore how good manners and workplace etiquette are shaped—word by word—through our communication choices.

Here are some of the highlights from our conversation:

1. Communication Sets the Cultural Tone

Workplace culture begins with how leaders and teams speak to one another. Clear, courteous communication establishes an atmosphere of mutual respect. Hasty or abrupt exchanges, however, can erode civility and confidence. Every interaction is an opportunity to reinforce professionalism through mannered speech.

2. The Structure of Meetings Reflects Respect

Meetings are one of the most visible stages for business etiquette. A well-prepared agenda, punctual start, thoughtful facilitation, and respect for time all speak volumes. It’s not simply about efficiency—it’s about consideration for every participant.

3. Mistakes That Undermine Etiquette

We discussed common communication pitfalls—interruptions, jargon, ignoring emails, or failing to credit others. These aren’t merely inconveniences. They’re signs of inattentiveness or ego, and they slowly diminish trust.

4. Inclusion Begins with Language

Pronouncing someone’s name correctly, avoiding exclusive or overly idiomatic language, and listening to understand rather than respond—these are the hallmarks of a respectful, inclusive communicator.

5. The Virtual Meeting Mindset

Hybrid and online settings have their own etiquette. Muting when not speaking, being punctual, showing visual engagement, and greeting others respectfully all help uphold professionalism—even across a screen.

6. Elegant Habits That Leave a Lasting Impression

Sometimes, it’s the simplest habits that speak the loudest. Saying “thank you,” using someone’s name, pausing to let others speak—these are timeless courtesies that elevate business interactions and leave a lasting impression of grace.

Stay Connected with Louise Percy:

• • FollowThe Percy Institute on Instagram & Facebook: @ThePercyInstitute
  • Join The Elegance Club on Facebook for exclusive insights and offers