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Show Notes
The Post-Pandemic Shift in Communication
Many people now rely on digital communication, leading to a decline in confidence when speaking face-to-face or even on the phone.The rise of telephobia—fear of making or receiving phone calls—has made even simple tasks, like booking appointments, feel daunting.
My Take: I’ve heard from so many people—students in my courses, listeners of this podcast, and even business professionals—who now hesitate to pick up the phone. It’s as if we’ve forgotten the ease of a real-time, unfiltered conversation.
Tip: If you struggle with phone calls, start small—call a close friend instead of texting, or place an order at a café over the phone rather than using an app.
Why Face-to-Face Conversations Feel Harder
The spontaneity of in-person talk can feel overwhelming, especially for young professionals who entered the workforce through screens.Digital interactions allow for delayed responses, but real-life conversations require immediate, thoughtful engagement.
My Take: Many young people, especially those who finished school or university during the pandemic, never had the chance to develop natural conversational skills in workplaces or social settings. I recently spoke with a group of young professionals, and they admitted that networking events feel almost paralyzing.
Example: If you’re in a meeting and feel unsure how to contribute, try summarizing what’s been said and adding a small observation. This shows engagement and helps ease into speaking up.
The Role of Active Listening
Listening is different from hearing—engage fully by maintaining eye contact, nodding, and responding thoughtfully.Avoid distractions like checking your phone or mentally preparing your response while the other person is speaking.
My Take: I always say that listening is one of the most powerful conversation skills. If you’re truly present in a discussion, you don’t need to scramble for what to say next—the conversation will naturally flow.
Tip: When someone shares something, acknowledge it with a follow-up question. Instead of just saying, “That’s interesting,” try: “That must have been a fascinating experience. How did it change your perspective?”
The Power of a Well-Framed Question
Open-ended questions encourage richer dialogue and keep conversations flowing. Instead of “Did you have a good weekend?” try “What was the highlight of your weekend?”
My Take: A well-placed question can turn a dull conversation into a meaningful exchange. If you ever feel like small talk is going nowhere, shift to open-ended questions that invite storytelling rather than short responses.
Example: Instead of asking someone at an event, “Do you come here often?”, say “This venue has such an interesting atmosphere—have you been here before?” This subtly invites a richer response.
Nonverbal Communication Matters
55% of communication is nonverbal—your posture, facial expressions, and eye contact can make or break a conversation.Folding arms, avoiding eye contact, or distracted glances signal disinterest, while an open posture fosters warmth and connection.
My Take: When I work with clients on professional presence, I always remind them that what they don’t say is just as important as what they do say. A confident stance, a genuine smile, and maintaining eye contact can make you appear engaged—even if you’re feeling nervous inside.
Tip: If you’re not sure how your body language comes across, try recording yourself in a casual conversation or watching how others react to you in a group setting
Overcoming Social Anxiety in Networking and Social Events
If walking into a room full of strangers is daunting, remember: you’re all there for the same reason. Approach someone standing alone and introduce yourself with a simple statement: “This is my first time attending—how about you?”
My Take: Many people find networking events overwhelming, but a simple shift in mindset makes all the difference. Instead of thinking, “I have to impress everyone,” remind yourself, “Everyone here is looking to connect.”
Example: The next time you’re at an event, walk up to someone standing alone and say, “I’m so glad to be here today—what brought you to this event?”
A Simple Exercise to Boost Confidence
Record yourself speaking to understand how you sound and build comfort with your voice. Practice making eye contact and engaging in small talk when ordering your morning coffee or interacting with service staff.
My Take: I once listened to a recording of my own voice and nearly drove off the road in shock! But over time, I learned to embrace and refine how I speak.
Exercise: Next time you order coffee, make direct eye contact, smile, and respond confidently when they ask, “How’s your day going?” These small moments help build conversational ease.
Bonus: Join My Complimentary ‘Art of Conversation’ Webinar!
If you’d like to refine your conversational skills further, I’m hosting a FREE webinar on April 7th via Zoom. Please see the details on the website. Book your spot here.
Resources & Links:
💡Connect with me and book an etiquette consultation: The Percy Institute
💡 Follow along on Instagram for more etiquette insights: @ThePercyInstitute
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Until next time, stay elegant and kind!
Have a question for Louise?
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