Modern Manners

Confidence is gained by feeling comfortable in all circumstances and having the ability to put others at ease. While traditional social etiquette has an important role in the values we hold as special, the more contemporary manners we encounter on a daily basis should also have a place in our lives. An appreciation of the essential role that manners plays in both social and business circumstances is the first step towards developing important social etiquette skills.

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MODERN MANNERS

Knowing the guidelines for correct social behavior is a great confidence builder. Building on those guidelines with the knowledge you gain from our program will enable you to pursue the vision you have for yourself. This program is for all people from all cultures.

“If you know the rules, you know when you can break the rules”

Topics included

  • Personal Presentation, Image and Deportment
    • First impressions – the statistics: make them work
    • Grooming
    • Development of wardrobe for various circumstances
    • Cross-cultural awareness in wardrobe selection
    • What to wear – dress requirements on invitations
      • “lounge suit”
      • “black tie”
      • traditional “formal”
      • traditional “informal”
      • “smart casual”
      • “casual professional”
    • Deportment and Body Language
      • all aspects
      • cross cultural awareness in deportment
  • Social Etiquette and Modern Manners
  • Social Etiquette and Cross Cultural Awareness
    • Introductions, Greetings, Farewells
    • The role of the Hostess
    • The role of the Guest
    • Everyday manners in public places
    • Graciousness – an outmoded concept?
    • Compliments and Criticism
    • The social “white lie”
    • Gifts
    • Invitations
      • correct wording: formal and informal
      • forms of address
      • correct replies
      • telephone follow up – when required
    • Written correspondence
      • forms of address – international
      • hand written v. Electronic
    • Telephone and social media manners
  • Communication Skills and the Art of Conversation
    • Voice
      • modulation
      • accent
      • vocabulary
    • Conversation
      • preparation
      • information
      • assisting those in need
      • open v. closed questions
    • Verbal v. non verbal communication
      • the art of being a good listener
      • body language
    • Speaking skills
      • politely
      • graciously
      • cross-cultarally
    • Small talk
    • Successful Mingling
  • Modern Entertaining
    • invitations
    • menus and meals
    • wines
  • Modern table manners (a practical session as a lunch is included)

Note

This program is offered over one day, either as a private consultation or a public course (minimum number required). The investment includes interactive tutorials with our expert instructors, a comprehensive manual, refreshment, and luncheon.

A Certificate of Completion is presented to each participant.

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The Art of Entertaining and Being Entertained

“There is an emancipation from the heart in genuine hospitality which cannot be described, but is immediately felt, and puts the stranger at once at his ease”.
Washington Irving

“Pleasantest of all ties is the tie of host and guest”.
Aeschylus

The Art of Entertaining and Being Entertained

Restaurant Manners

  • the role of the host- working with the restaurant maître d’hôtel
  • the role of the guest and arrival protocol
  • seating plan
  • the menu and wine selection
  • restaurant manners
  • commencement protocol
  • discrete account paying and tipping
  • the protocol of departure
  • the thank you

Theatre and Sporting Function Manners

  • the role of the host and guest
  • correct audience response
  • the thank you

Formal Hosting and Entertaining

  • the guest list and order of precedence
  • invitations
  • menus
  • floral arrangements
  • wines
  • the table – seating plans, place cards, table settings – the role of the host and guest
  • conversation and table talk
  • after dinner coffee, liqueurs and conversation
  • guests departure
  • special problems
  • VIP protocol
  • dining etiquette

Practical Session: Seated three course formal luncheon

The Art and Pleasures of Taking Tea

  • the history of tea drinking
  • high teas
  • the invitation
  • the tea service and other essentials
  • the etiquette of taking tea
  • the role of the hostess/host
  • the delights of tea food for every season
  • a directory of teas
  • the guest’s thank you

Holiday House Hosting

  • the essential checklist
  • the role of the host and guest
  • Airbnb tips and tricks for the perfect host

Note

This program is offered over one day, either as a private consultation or a public course (minimum number required). The investment includes interactive tutorials with our expert instructors, a comprehensive manual, refreshment, and luncheon.

Ready to get started?